Call Analytics, recording and reporting
Call Analytics, recording and reporting
Throughout the digital workplace evolution Microsoft has been a leading player, and its ‘Office’ services continue to be trusted and liked by the publicsector and private enterprise.
Advancements in collaboration and cloud services mean that businesses can now get more insight into customer conversations.
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Pandemic’s lasting impact on the way we communicate has driven many organisations toward choosing digital solutions for the unified communications infrastructure.
Whether businesses are using Cisco Webex or Microsoft Teams to architect their collaboration ecosystem, turning audio data into valuable business insights also comes with security and compliance considerations.
Call analytics solutions not only help businesses meet those requirements but become part of a cloud-native, security first technology stack that ticks all the boxes for complete peace of mind.
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Featured case studyKwik Fit“VCG is a trusted provider with a great reputation for technical expertise and service delivery. The team is adaptable, very easy to work with and have quickly become a valued partner. The reporting has been strong. When an issue happens, getting people together to resolve it has been quick and effective. The partnership has made a positive impact on our business operations.”
