Role OverviewVCG operate a managed network across 4 locations in the UK, the network delivers a range of private and public connectivity services over an MPLS core. The specific role will require a network engineer to manage, maintain and develop the network and associated services.Responsibilities include resolving issues, building new customers networks, designing, and implementing new solutions and services, working with the support desk to provide technical support and assurance for network related issues.The role will involve an element of customer project work to design and deliver solutions that utilise the managed network.Documentation and network design will be a key part of the role.As part of the network team, you will be required to become part of a support rota, this will be a minimum of 6 months after starting.
Key Responsibilities
- Network fault finding and resolution.
- Troubleshooting technical issues
- Network and solution design
- Firewall setup and management
- Management of Internet services and peering
- SIP trunking service setup and management
- Testing and evaluating new technologies.
- Working on the out of hours on-call rota
- Monitor and Maintain VCG Core Network to deliver exceptional services to our customers
Key Competencies
- Network and solution design
- Critical thinking and problem-solving skills
- Ability to learn and quickly adopt new technologies.
- Planning and organizing
- Communication skills
- Teamwork
Skills & Experience
- Minimum 5 years’ experience of working for a managed network or service provider.
- Understanding of MPLS, OSPF, BGP and IX Peering technologies.
- Knowledge of various VPN and tunnelling technologies – IPVPN, IPSEC VPN, GRE
- Experience of delivering wholesale layer 2 broadband and Ethernet services.
- SIP trunking knowledge and experience
- Firewall setup, management, and support
- Network management and monitoring experience
- Understanding of network and service disaggregation would be beneficial.
- Strong understanding of security principles
- Experience in a customer facing environment.
- Network Monitoring and Graphing
- Experience with Wireshark and other packet capture tools
Qualifications (all ESSENTIAL)
- Cisco CCNA or equivalent
- Fortinet NSE Level 4 or equivalent experience
- Juniper JNCIA/JNCIP or equivalent
Customer ExperienceVCG is committed to delivering the best experience to its customers, to enable them to succeed and grow with us as their partner. Delivering excellent Customer Experience is something that affects all departments and all employees. As a VCG employee, you are responsible for ensuring that we maintain a good relationship with our customers, maintain our Customer Experience partner accreditations, and support your colleagues in their roles in delivering customer success. You are expected to undertake any relevant training for Customer Experience promptly and follow continual improvement processes to identify opportunities to develop customer’s experience with VCG.
Equal OpportunitiesWe are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.
Right to WorkPlease note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK.
