Job Overview:

We seek a highly motivated and experienced Business Development Managers to lead our business development efforts. The ideal candidate will have a proven track record of successfully identifying, developing, and closing new business opportunities. This person will work closely with the senior management team to develop and execute the company's business strategy.

Responsibilities:

• Develop and implement a comprehensive business development strategy to identify new business opportunities and grow revenue and margins.
• Build strong relationships with potential clients, partners, and stakeholders.
• Conduct market research to identify potential customers and emerging trends in the industry.
• Identify and pursue new business opportunities that align with the company's objectives and goals.
• Work collaboratively with the sales, marketing, and product teams to ensure a unified approach to business development.
• Develop proposals and negotiate contracts with clients and partners.
• Manage the entire sales cycle, from lead generation to contract negotiations and closing deals.
• Track and report on business development metrics and provide regular updates to senior management.
• Represent the company at industry events and conferences.

Requirements:

• Proven track record of successfully developing and closing new business opportunities in a B2B environment.
• 3 Years of experience in the IT Telecoms Networks industry is highly desirable.
• Strong communication, negotiation, and interpersonal skills.
• Demonstrated ability to lead and motivate a team of business development professionals.
• Ability to think strategically and creatively to identify and pursue new business opportunities.
• Strong analytical and problem-solving skills.
• Ability to travel through the UK.
• If you are a results-driven individual with a passion for business development and a proven track record of success, we encourage you to apply for this exciting opportunity.

Equal Opportunities:

We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work:

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK.

Apply:

Please send your CV and the role interested in to careers@vcg.group

About us:

Provisioning at VCG covers a wide range of exciting customers, technologies, and products. The team is intricately linked to other VCG teams such as Sales, Project Management, Procurement, Logistics, Engineering, Customer Services, and Finance.You will be self-motivated to ensure consistently high quality and professional delivery to our customers. You will be passionate about customer service and proven in customer communications and interaction, along with a very structured, methodical, and precise working approach. 

Job Responsibilities:

• Project managing the delivery of services to our customers including:
  • Ordering connectivity and third-party engineering services
  • Scheduling engineering installations and arranging VCG professional services resource to configure solutions and support installations
  • Provide world class customer communication and experience
  • Maintaining professional internal and customer facing documentation
  • Ensure provisioning delivery is timely, in budget, to scope and hits the required customer outcomes
  • Professionally manage customer expectations including building, maintaining, and communicating project plans and status reports
  • Documented BAU handover of provisioning workstreams to our Customers Service and Engineering teams
• Provide regular and effective internal communication to ensure that the wider VCG team is ready to support the customer in the next phase of the customer lifecycle. Attend internal and external project meetings were appropriate
• Ensure provisioning processes are followed and administration is completed accurately for new and ceased services
• Support the Senior Project Managers on larger project deliveries

Skills & Experience:

• Industry recognised qualification in project management (e.g. Prince2 / Agile) is preferred but not essential. VCG base lots of our processes on the ITiL framework.
• In depth knowledge of provisioning, across a range of technologies and IT services is preferred but full training on provisioning VCG’s products and services will be provided
• You will be someone who makes things happen and likes managing challenges to ensure the customer experience is exceptional. The successful candidate will be a customer service ambassador and will take pride in being face of VCG during the critical delivery phase of the customer lifecycle
• Proficiency in project management software including MS Project is preferred but training will be provided
• VCG uses Autotask as its core operating systems and training will be provided
• The successful candidate will be assigned a Senior Project Manager as a coach and mentor to help them continuously develop their project and programme management skill set
• The successful candidate will be offered the opportunity to enrol in a Level 4 Associate Project Manager training programme on successful completion of their probationary period.

Personal Qualities:

• Communication skills
• Passion for delivering exceptional customer service
• Accuracy & Attention to detail
• Planning and organising
• A Team player
• Punctual and reliable
• Resilience and an ability to challenge others where required
• Passion for learning

Equal Opportunities:

We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work:

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK.

Apply:

Please send your CV and the role interested in to careers@vcg.group

Role Overview: 

Supporting more conscious, fit-for-purpose, technology investment choices. We are network infrastructure specialists, with over 20 years’ experience.

The Customer Services team holds a critical role within the business, looking to support customers with incidents and services requests, ensuring tickets are proactively managed with internal and external stakeholders, providing clear and proactive communication to ensure swift resolutions and maintain high levels of customer satisfaction.

As a Managed Service Provider, we are seeking an enthusiastic problem solver who is eager to start their career in the technical sector. This role is ideal for someone looking to grow their skills in IT support and whilst an understanding of networking, switches, and familiarity with Meraki and Fortinet functionality is preferred, full training will be provided. The Customer Services team operates on a rota whereby there will be some weekend work required from home on a pre-planned rota basis, days off in lieu will be given the following week. This is an office-based role, the hybrid agreement is four days in the office Monday to Friday.

Key Responsibilities: 

Key responsibilities of the position include handling incoming incidents and service requests via our internal ticket system raised through various channels, including proactive monitoring, customer emails or over the phone. With a focus on thorough fact finding to lead customer issues through to completion with clear communication and ownership, this role empowers members of the team to manage issues effectively with support from internal SME's and technical resolver groups.

Key Competencies: 

• Excellent verbal and written communication skills, able to clearly articulate updates for internal stakeholders and externally for customer updates.
• Ability to analyse complex fault scenarios to identify root cause and progress to resolution via diagnostics and problem solving through critical thinking and systematic problem solving.
• Able to work collaboratively within a team environment to work towards a common objective.
• An analytical and methodical approach to investigating incidents and requests for internal and external stakeholders, able to troubleshoot problems and reach a resolution.
• An understanding of switches and networking and an awareness of Meraki Dash and Fortinet.
• Attentive listening to customer queries, absorbing the information provided and guiding issues towards resolution, responding empathetically and building positive working relationships through effective communication.
• Proficient in organising tasks with an ability to multi-task, prioritising accordingly and ensuring time is managed effectively with customer expectations met.
• Adaptable to a fast paced and fluid environment with an appetite to develop new skills and proactively build on knowledge to enable professional growth.
• Demonstration of resilience in challenging circumstances, maintaining professionalism with an ability to guide situations through objection handling to agreeable outcomes.

Skills & Experience: 

• Well-versed in a customer facing role with a view to provide exceptional service.
• Experience of diagnosing and supporting enterprise network solutions, working alongside vendors and partners to deliver resolution within SLA.
• Knowledge and understanding of best practice framework (such as ITIL &ISO) for the delivery of IT services.

Qualifications: 

• Service Desk Institute / CompTIA Network+ or above.
• ITIL Foundation 4.

Right to Work:

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK.

Flexible Working:

We can offer flexibility for full-time or part-time work. Standard working hours are 37.5 hours each week, usually 9:00 am to 5:30 pm, these hours can be varied to suit childcare or other commitments. We believe that part-time workers also have a valuable contribution to make to our workforce, alongside our full-time employees.