Put your talent to
work at VCG

Job Overview

VCG helps organisations thrive by simplifying technology choices and supporting businesses with managed services and IT solutions that help them grow in the digital economy.

Our managed network operates across 4 locations in the UK, the network delivers a range of private and public connectivity services over an MPLS core.
The overall purpose of the role is to manage, maintain and develop the network and associated services. Responsibilities include resolving issues, building new customers networks, designing and implementing new solutions and services, working with the support desk to provide technical support and assurance for network related issues.
The role will involve an element of customer project work to design and deliver solutions that utilise the managed network. Documentation and network design will be a key part of the role. As part of the network team, you will be required to become part of a support rota, this will be a minimum of 6 months after starting.

Role Responsibilities

Key responsibilities will include but not limited to:

• Network fault finding and resolution.
• Troubleshooting technical issues
• Network and solution design
• Firewall setup and management
• Management of Internet services and peering
• SIP trunking service setup and management
• Testing and evaluating new technologies.
• Working on the out of hours on-call rota

Skills & Experience

Key Skills and Experience would include but not limited to:

• Minimum 5 years’ experience of working for a managed network or service provider.
• Knowledge of various VPN and tunnelling technologies – IPVPN, IPSEC VPN, GRE
• Experience of delivering wholesale layer 2 broadband and Ethernet services.
• SIP trunking knowledge and experience
• Firewall setup, management and support
• Network management and monitoring experience
• Understanding of network and service disaggregation
would be beneficial.
• Strong understanding of security principles
• Experience in a customer facing environment.

Essential:
• Cisco CCNP or equivalent
• Fortinet NSE Level 4
• Huawei experience

Preferred:
• HCIP
• Understanding of MPLS, OSPF, BGP and IX Peering technologies.
• Network and solution design

Personal Qualities
• Critical thinking and problem-solving skills
• Ability to learn and quickly adopt new technologies.
• Planning and organising
• Communication skills
• Teamwork

Location: Stockport

Equal Opportunities: We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work: Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK

No agencies please.

About VCG

VCG helps organisations thrive by simplifying technology choices and supporting businesses with managed services and IT solutions that help them grow in the digital economy.

Job Overview

The Pre-Sales Technical team is responsible for providing technical solutions to new & existing customers on technology solutions defined within the VCG service catalogue.

The pre-sales consultant will provide technical assistance and guidance during the pre-sales process by identifying customers technical and business requirements, prior to designing a solution, consulting with technical teams about capabilities, and supporting sales teams, account managers and partners on proposal activities.

You will be working in a team actively driving and managing the pre-sales process with direct and channel customers and thus must be able to articulate the company’s technology and product portfolio. You will be assisting and supporting the Solution Specialists within the team on larger projects and operate independently on the smaller solutions you are engaged on.

Skills and Experience

• At least 1 year in a pre-sales role
• Pre-Sales experience in designing Cisco Enterprise Networks
• A strong interest in technologies with awareness of customer business applications and challenges.
• Previous experience of requirements gathering, design and solution building and the ability to replicate this in a commercial setting
• Ability to develop effective working relationships internally at a variety of levels and work closely with commercial departments such as sales, operations and Project Management Office
• Good presentation skills to articulate and present solutions to customers
• Excellent written and Verbal skills
• Solid Microsoft skills in Office, Visio, Excel, PowerPoint Etc

Competencies

• Ability to cope under pressure and prioritise work accordingly
• Ability to learn and take on new technologies
• Organised and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• Tailors written communications to effectively reach an audience
• Good Decision-making
• Fosters Good Team working
• Adaptability approaching challenging tasks with a “can do” attitude

Qualifications / Requirements

• Cisco CCNA Routing and Switching
• Willingness to travel through sales territory
• Full driving license

Advantageous Skills

Any Knowledge or understanding of any of the following would be advantageous:

• Cisco Meraki CMNA or capability demonstrated
• Customer Success Advocate
• Knowledge of Designing Security Networks
• Knowledge of Cisco Commerce Workspace
• Any technical deployment skills

Equal Opportunities: We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work: Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK

No agencies please.

VCG helps organisations thrive by simplifying technology choices and supporting businesses with managed services and IT solutions that help them grow in the digital economy.

An opportunity has arisen for a Digital Marketing Executive (Fixed term contract) to join the Marketing team at VCG. The successful candidate will help develop VCG’s digital marketing activity, manage and maintain the company website and support the wider, strategic marketing plan.

The ideal candidate will have a passion for all things marketing and technology. You’ll be tech-savvy, will be well-versed in the concepts surrounding digital marketing, and will bring great ideas to reinforce our marketing campaigns. Within this role, you will be expected to carry out a range of duties including email marketing, digital marketing, social media management, reporting, design management and video/YouTube creation.

Role Responsibilities

Key responsibilities will include but not limited to:

• Manage and maintain WordPress website.
• Manage internal and external email communications via platforms.
• Create product / service landing pages on website and LinkedIn.
• Brief web design for new templates and on page functionality
• Use Google Analytics and SEO tools to analyse performance, traffic, search reports.
• On page content and conversion optimisation
• Provide creative ideas for content marketing and update website.
• Utilise systems and tools for marketing automation and lead generation.
• Maintain and analyse the latest digital trends and bring in new digital and marketing tactics.
• Assist in the formulation of strategies to build a lasting digital connection with consumers.
• Be actively involved in SEO efforts (keyword, image optimization etc.)
• Prepare regular internal reports that provide insight into performance, set campaign metrics and measure impact and performance.
• Assist with aligning key performance indicators per campaign to the wider marketing performance metrics.
• Create marketing and sales dashboards using internal CRM platforms or external tools.
• Cross-collaborate and liaising with external teams to create online content.
• Manage paid search campaigns via third party.
• Implement new systems and tools and work with internal stakeholders to integrate marketing and sales systems as to when that is required.

Skills & Experience

Key Skills and Experience would include but not limited to:
• Project management skills or digital end-to-end campaigns experience
• Analytical approach commercially focussed to deliver result/profit-based outcomes.
• Excellent written skills

Essential

• Professionally qualified in business, marketing, or a related field
• Digital marketing experience and current forms i.e., social media and content marketing

Preferred

• Photoshop or design management experience
• Agency or paid search experience
• Pardot, Hubspot, Force24, CRM experience
• Understanding of remarketing techniques and tools

Personal Qualities

• Excellent organisational skills, attention to detail and ability to manage priorities
• Passionate about Marketing, Brand creation and promotion

Equal Opportunities

We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK.

No agencies.

About VCG

VCG helps organisations thrive by simplifying technology choices and supporting businesses with managed services and IT solutions that help them grow in the digital economy.

Job Overview

The Account Manager is responsible for the broad base of smaller customers and the hunting and development of new customers. The Account Manager is responsible for identifying and growing new relationships with dormant customer accounts and with those net new to the business, where not allocated to an Account Director or Senior Account Manager.

The Account Manager will need to work closely with the marketing function to assist with high levels of communication, to the large customer base, ensuring VCG remains at the forefront of target customers. Utilisation of social media and digital communication channels such as LinkedIn, will be fundamental to expanding the customer relationship.

The Account Manager must own the customer engagement for all opportunities uncovered, ensuring that proposals and quotations align with the identify need, involving the support teams from Pre-Sales and Sales Operations at all times. Basic knowledge of the VCG portfolio of services and solutions will be essential to spotting opportunities and raising them to the business.

The Account Manager must be well organised, be a good communicator and able to spark conversation with new contacts to develop relationships. The account manager must understand the basic principle of the sales cycle and managing pipeline and forecast using the internal systems such as AutoTask.

Role Responsibilities

Key responsibilities will include but not limited to:

• Ability to work across multiple activities in a timely and structured manner
• Good interpersonal skills to support the development of new relationships
• Ability to work with digital platforms and social media as a means to connect and develop customer relationships
• Effectively communicate with internal stakeholders, remaining accountable for the VCG engagement with all customer contacts
• Responsibility to ensure accurate forecast preparation, using AutoTask, and all relevant business tools for the associated customers
• Create and work in a collaborative environment that actively encourages VCG values

Skills & Experience

Key Skills and Experience would include but not limited to:

Essential:

• Sales experience within the technology solutions industry
• Activity planning, time management and attention to detail
• Good interpersonal skills

Personal Qualities

• Ability to cope under pressure and prioritise work accordingly
• Willingness to travel through sales territory
• Good at teamwork with internal and external stakeholders
• Adaptability approaching challenging tasks with a “can-do” attitude.

Advantageous Skills

Any Knowledge or understanding of any of the following would be advantageous:

• Networking Technologies
• Social media tools

Detailed Role Definitions

Targets

• Set Target Structure. (fixed GM based on the agreed commission model)
• Inclusive of Renewals.
• Quarterly based.

KPIs

• 40 calls per day average expected.
• 3 Net New Customer Meetings per Month.
• 3 New logos per quarter.

Qualitative Expectations

• New business focused.
• SMB Account base.
• Engage in mentor programme to widen experience.
• Develop competent understanding of Industry and Process.
• Proper Use of AT for Pipeline and Account Base management.

Account Base

• Maximum 100 Accounts.
• No Specific Vertical Focus.
• A: 0-5%, B: 10-15%, C: 80-90%.

Learning and Development

• Pareto Apprentice Training.
• Inhouse Onboarding and Stakeholder Intros.
• Vendor/Partner Led Training Initiatives.

Equal Opportunities: We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work: Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK

No agencies please.

Job Overview

VCG helps organisations thrive by simplifying technology choices and supporting businesses with managed services and IT solutions that help them grow in the digital economy.

The overall purpose of the role is to provide technical solutions to new & existing customers on technology solutions defined within the VCG service catalogue.

The consultant will provide technical assistance and guidance during the pre-sales process by identifying customers technical and business requirements, prior to designing a solution, consulting with technical teams about capabilities, and supporting sales teams, account managers and partners on proposal activities.

You are responsible for actively driving and managing the pre sales process with direct and channel customers and thus must be able to articulate the company’s technology and product portfolio, positioning to both business and technical users. The demands of this role are such that you should have a good technical knowledge, excellent customer facing skills and commercial awareness.

Role Responsibilities

Key responsibilities will include but not limited to:

• Providing Technical Pre-Sales assistance to Sales within VCG core technologies
• To attend meetings with potential and existing customers to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution
• Commercial responsibility of the information provided to customers based on the equipment defined to meet the customer needs and the definition of implementation and on-going support services costs.
• To structure and produce compelling sales proposals/commercial and technical documentation outlining the business benefits and customer success requirements.
• Communicate and educate the sales teams on any new or developed technology within service catalogue.
• Create and confidently deliver technical presentations internally and externally
• Assist with the development of new and current technologies within our service catalogue based around revenue targets and the VCG strategic direction
• Track technology industry developments within your specialised technology areas
• Work with Account Executives, Practice Leads, Service Delivery Managers, Principal Consultants, Senior Consultants and Project Services when developing proposed solutions
• Ensure customer service delivery adheres to documented agreements and meets OLA (Operational Level Agreements) with internal departments
• Adhere to the Company’s Quality, customer success and Business Processes
• Maintaining and improving technically through certification, both on a personal and company level

Skills & Experience
Key Skills and Experience would include but not limited to:

• At least 3 years in a pre-sales role
• Extensive Pre-Sales experience in designing and deploying Cisco Enterprise Wired and Wireless Networks
• A strong understanding in technologies with awareness of customer business applications and challenges.
• Previous experience of requirements gathering, design and solution building and the ability to replicate this in a commercial setting
• Ability to develop effective working relationships internally at a variety of levels and work closely with commercial departments such as sales, operations and Project Management Office
• Good presentation skills to articulate and present solutions to customers
• Solid Microsoft skills in Office, Visio, Excel, PowerPoint Etc

Essential:
• Cisco CCNP Routing and Switching
• Willingness to travel through sales territory
• Full driving license

Preferred:
• Cisco DNA
• Customer Success Advocate
• Cisco Meraki
• Cisco Security Certifications
• Designing Cisco Security Solutions around an Architectural play
• Designing Security Solutions Non-vendor specific

Personal Qualities

• Ability to cope under pressure and prioritise work accordingly
• Ability to learn and take on new technologies
• Organised and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• Shares information, advice, and suggestions to help others to be more successful; provides effective coaching to the Sales Department.
• Tailors written communications to effectively reach an audience
• Good Decision-making
• Fosters Team work
• Adaptability approaching challenging tasks with a “can-do” attitude.

Location: Stockport or Cheltenham

Equal Opportunities: We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work: Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK

No agencies please.