Overview

We are looking for a team player with excellent communication skills to join our friendly team where you will be fully supported, and full training will be provided.

Working closely with the wider Finance Team, Providers, Customers, and Internal Stakeholders the successful applicant will demonstrate lots of initiative, great organisational skills, and the ability to produce high quality accurate work whilst adhering to deadlines.

Responsibilities

Key responsibilities will include but not limited to:

• Accurately process, check and post invoices from our billing systems to Sage in real time to facilitate the timely production of the management accounts.
• Reconcile charges from telecommunications providers and engineers with internal service desk notes and bill to customers where applicable.
• Enter new charges into the recurring billing system in a timely manner to reduce backdated customer charges.
• Monitor cease tickets and action ceasing the billing.
• Actively investigate and reconcile ad-hoc charges from providers and bill customers where applicable.
• Reconcile SIM data and create customer invoices.
• Create new customer cost centres in the billing system.
• Create new products in Sage.
• Handle billing enquiries and provide customer support.
• Resolve billing queries.
• Provide support as required throughout external audits.
• Monitor central mailboxes and action messages accordingly.
• Provide assistance to other departments as required.
• Answering telephone calls and general administration.

What we offer in return

• A salary to recognise your skills and experience, £24,000-£27,000
• 28 days holiday per annum (plus the UK bank holidays)
• A day off to celebrate your birthday
• Bupa Cash Plan
• Pension (salary sacrifice)
• Life Assurance
• Home and Tech Scheme (salary sacrifice)
• Gym Membership Scheme
• Training support

Skills

• Excellent communication skills
• Attention to detail
• The ability to work in a team environment
• Office 365 proficiency
• Intermediate Excel skills
• Enthusiasm and time management skills

Equal Opportunities

We are an equal-opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK. This is an office-based role and will require a minimum of four days each week to be worked from the office.

Role Overview

VCG operate a managed network across 4 locations in the UK, the network delivers a range of private and public connectivity services over an MPLS core. The specific role will require a network engineer to manage, maintain and develop the network and associated services.Responsibilities include resolving issues, building new customers networks, designing, and implementing new solutions and services, working with the support desk to provide technical support and assurance for network related issues.The role will involve an element of customer project work to design and deliver solutions that utilise the managed network.Documentation and network design will be a key part of the role.As part of the network team, you will be required to become part of a support rota, this will be a minimum of 6 months after starting. 

Key Responsibilities

• Network fault finding and resolution.
• Troubleshooting technical issues
• Network and solution design
• Firewall setup and management
• Management of Internet services and peering
• SIP trunking service setup and management
• Testing and evaluating new technologies.
• Working on the out of hours on-call rota
• Monitor and Maintain VCG Core Network to deliver exceptional services to our customers

 Key Competencies

• Network and solution design
• Critical thinking and problem-solving skills
• Ability to learn and quickly adopt new technologies.
• Planning and organizing
• Communication skills
• Teamwork

 Skills & Experience

• Minimum 5 years’ experience of working for a managed network or service provider.
• Understanding of MPLS, OSPF, BGP and IX Peering technologies.
• Knowledge of various VPN and tunnelling technologies – IPVPN, IPSEC VPN, GRE
• Experience of delivering wholesale layer 2 broadband and Ethernet services.
• SIP trunking knowledge and experience
• Firewall setup, management, and support
• Network management and monitoring experience
• Understanding of network and service disaggregation would be beneficial.
• Strong understanding of security principles
• Experience in a customer facing environment.
• Network Monitoring and Graphing
• Experience with Wireshark and other packet capture tools

 Qualifications (all ESSENTIAL)

• Cisco CCNA or equivalent
• Fortinet NSE Level 4 or equivalent experience
• Juniper JNCIA/JNCIP or equivalent

 Customer Experience

VCG is committed to delivering the best experience to its customers, to enable them to succeed and grow with us as their partner. Delivering excellent Customer Experience is something that affects all departments and all employees. As a VCG employee, you are responsible for ensuring that we maintain a good relationship with our customers, maintain our Customer Experience partner accreditations, and support your colleagues in their roles in delivering customer success. You are expected to undertake any relevant training for Customer Experience promptly and follow continual improvement processes to identify opportunities to develop customer’s experience with VCG. 

Equal Opportunities

We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. 

Right to Work

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK.

Job Overview

We seek a highly motivated and experienced Business Development Managers to lead our business development efforts. The ideal candidate will have a proven track record of successfully identifying, developing, and closing new business opportunities. This person will work closely with the senior management team to develop and execute the company's business strategy.

Responsibilities

• Develop and implement a comprehensive business development strategy to identify new business opportunities and grow revenue and margins.
• Build strong relationships with potential clients, partners, and stakeholders.
• Conduct market research to identify potential customers and emerging trends in the industry.
• Identify and pursue new business opportunities that align with the company's objectives and goals.
• Work collaboratively with the sales, marketing, and product teams to ensure a unified approach to business development.
• Develop proposals and negotiate contracts with clients and partners.
• Manage the entire sales cycle, from lead generation to contract negotiations and closing deals.
• Track and report on business development metrics and provide regular updates to senior management.
• Represent the company at industry events and conferences.

Requirements

• Proven track record of successfully developing and closing new business opportunities in a B2B environment.
• 3 Years of experience in the IT Telecoms Networks industry is highly desirable.
• Strong communication, negotiation, and interpersonal skills.
• Demonstrated ability to lead and motivate a team of business development professionals.
• Ability to think strategically and creatively to identify and pursue new business opportunities.
• Strong analytical and problem-solving skills.
• Ability to travel through the UK.
• If you are a results-driven individual with a passion for business development and a proven track record of success, we encourage you to apply for this exciting opportunity.

Equal Opportunities

We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK.

Apply

Please send your CV and the role interested in to careers@vcg.group

Role Overview 

 Supporting more conscious, fit-for-purpose, technology investment choices. We are network infrastructure specialists, with over 20 years’ experience. 

The Customer Services team holds a critical role within the business, looking to support customers with incidents and services requests, ensuring tickets are proactively managed with internal and external stakeholders, providing clear and proactive communication to ensure swift resolutions and maintain high levels of customer satisfaction. 

As a Managed Service Provider, we are seeking an enthusiastic problem solver who is eager to start their career in the technical sector. This role is ideal for someone looking to grow their skills in IT support and whilst an understanding of networking, switches, and familiarity with Meraki and Fortinet functionality is preferred, full training will be provided. The Customer Services team operates on a rota whereby there will be some weekend work required from home on a pre-planned rota basis, days off in lieu will be given the following week. This is an office-based role, the hybrid agreement is four days in the office Monday to Friday.

Key Responsibilities 

Key responsibilities of the position include handling incoming incidents and service requests via our internal ticket system raised through various channels, including proactive monitoring, customer emails or over the phone. With a focus on thorough fact finding to lead customer issues through to completion with clear communication and ownership, this role empowers members of the team to manage issues effectively with support from internal SME's and technical resolver groups.

Key Competencies 

• Excellent verbal and written communication skills, able to clearly articulate updates for internal stakeholders and externally for customer updates.
• Ability to analyse complex fault scenarios to identify root cause and progress to resolution via diagnostics and problem solving through critical thinking and systematic problem solving.
• Able to work collaboratively within a team environment to work towards a common objective.
• An analytical and methodical approach to investigating incidents and requests for internal and external stakeholders, able to troubleshoot problems and reach a resolution.
• An understanding of switches and networking and an awareness of Meraki Dash and Fortinet.
• Attentive listening to customer queries, absorbing the information provided and guiding issues towards resolution, responding empathetically and building positive working relationships through effective communication.
• Proficient in organising tasks with an ability to multi-task, prioritising accordingly and ensuring time is managed effectively with customer expectations met.
• Adaptable to a fast paced and fluid environment with an appetite to develop new skills and proactively build on knowledge to enable professional growth.
• Demonstration of resilience in challenging circumstances, maintaining professionalism with an ability to guide situations through objection handling to agreeable outcomes.

Skills & Experience 

• Well-versed in a customer facing role with a view to provide exceptional service.
• Experience of diagnosing and supporting enterprise network solutions, working alongside vendors and partners to deliver resolution within SLA.
• Knowledge and understanding of best practice framework (such as ITIL &ISO) for the delivery of IT services.

Qualifications 

• Service Desk Institute / CompTIA Network+ or above.
• ITIL Foundation 4.

Right to Work

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK.