This role requires the individual to operate as Senior Security Consultant in coordinating the control and completion of multiple highly technical projects while ensuring consistency with VCG strategy, service transition processes, commitments and goals.

Key Accountabilities:

• Design and implement Network and Security solutions using technologies primarily from Cisco Systems and complimentary vendors.
• Providing Technical Expertise and working with the Professional Services team in the execution of multiple highly technical workstreams
• Work with Professional Services team to enhance automation with tools for deployment
• Maintaining and improving technically through certification, both on a personal and company level
• Track Security and industry developments for new software, tools and techniques
• Commercial awareness of information provided to customers.
• Articulate solution benefits to the VCG Sales Team
• To engage and contribute to developing the security practice, reviewing new technologies and product sets within this practice
• Retain Certifications mandatory to the job role

Skills & Experience

Key Skills and Experience would include but not limited to:

• Design and implementation of Cisco ASA
• Design and implementation of Cisco Identity Services Engine
• Design and implementation of Cisco Intrusion Prevention Solutions
• Design and implementation of Cisco Cloud Security Solutions
• A minimum Three Years Industry Experience in this type of role
• A solid grounding of Networks and their operation
• Great interpersonal skills
• Independence to manage Technical Projects
• Integrate and work well within a team structure
• Good standard of technical documentation construct and delivery

 Key Competencies

• Cisco ASA & Firepower
• SDA DNA
• Cisco ISE
• Cisco Umbrella
• Cisco AMP
• Cisco Security Group Tagging and TrustSec
• Firewall vendors – Fortinet, Checkpoint, Palo Alto
• RSA SecureID two factor Authentication
• Remote Access Solutions
• Endpoint Security – McAfee, Symantec
• Cisco CCNP Security
• Automation
  • Python
  • DevNet

About VCG

VCG helps organisations thrive by simplifying technology choices and supporting businesses with managed services and IT solutions that help them grow in the digital economy.

Job Overview

We are looking for a driven and talented individual who is hungry to succeed in a technology sales environment, who can drive the core values of VCG into our marketplace. The primary responsibility for this role is identifying and growing VCG engagements with both existing and Net New customers.

The role of Account Manager is crucial in ensuring our customers receive the ongoing services and solutions to allow their business to exceed its goals and overcome challenges, by leveraging our Managed Services, Connectivity and Technology Solutions portfolio

By owning the commercial customer engagement from discovery to delivery, with the support of technical peers, the role is critical in ensuring VCG grows along with our customers.

Role Responsibilities

Key responsibilities will include but not limited to:

• Build an understanding of your customers business and align that understanding to VCG’s offering.
• Develop Key Stakeholder relationships within your customer base.
• Utilise our Vendor relationships and Marketing channels to uncover new engagements.
• Work effectively with other Internal Stakeholders
• Ensure forecasting is accurate and inline with Target expectations through pipeline management.
• Create and work in a collaborative environment that actively encourages VCG values.

Skills & Experience

Key Skills and Experience would include but not limited to:

• Sales experience within the technology solutions industry.
• Experience Selling Managed Services, Infrastructure Solutions and Connectivity.
• Activity planning, time management and attention to detail.
• Good interpersonal skills.
• Stakeholder Management.

Personal Qualities

• Ability to cope under pressure and prioritise work accordingly
• Willingness to travel through sales territory
• Good at teamwork with internal and external stakeholders
• Adaptability approaching challenging tasks with a “can-do” attitude.

Key Expectations

• Meet and Exceed Gross Margin Targets and KPIs.
• Develop customer base from New Business engagements.
• Develop competent understanding of Industry and Process.
• Manage and Own individual forecasting through our CRM tool (Autotask).

Learning and Development

• Inhouse Onboarding Programme.
• Individual Progression Plan tailored to your career aspirations.
• Vendor/Partner Led Training Initiatives.
• Continuous Internal Training and Skills Workshops.

Equal Opportunities: We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work: Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK

No agencies please.

About VCG

VCG helps organisations thrive by simplifying technology choices and supporting businesses with managed services and IT solutions that help them grow in the digital economy.

Job Overview

The Senior Service Desk Analyst is a key role within VCG Customer Services, overseeing the effectiveness of Service Desk knowledge and skills, ensuring that consistency and quality is maintained and that service targets are met.

The post holder is expected to work effectively within a large team, working most closely with Service Managers to drive service improvements.

The post holder will offer specialist advice and support on IT-related issues, ensuring the effective management of all incidents and service requests through a telephone, email and appointment based service.

This role requires the ability to develop effective working relationships with colleagues within and beyond IT Services, to ensure that a consistent, high quality service is delivered by the Service Desk. This is a fast-paced and varied role, requiring excellent communication and customer service skills as well as a broad range of IT knowledge.

 Role Responsibilities

• Acting as an escalation point where difficult or controversial calls are received
• Producing performance statistics for management reports
• Representing the Service Desk at meetings
• Liaising with senior management
• Change & Problem management
• Assisting Analysts in providing first line support when workloads are high, or where additional experience is required
• Maintaining the knowledge management system
• Transfer of technical skills and documentation from R&D
• Undertaking HR activities as required
• Performing briefings to Service Desk staff on changes or deployments that may impact the Service Desk
• Arranging staff training and awareness sessions

Key competencies

• Excellent verbal and written communication skills
• Critical thinking and problem-solving skills
• Knowledge of all supported hardware and configurations
• Planning and organizing
• Teamwork
• The ability to investigate and troubleshoot issues
• An active / empathic listener
• Excellent organisational skills with the ability to multi-task
• Ability to manage own time effectively and to be prompt and punctual
• Negotiation
• Conflict management
• Adaptability
• Stress tolerance
• Customer Services training and experience
• Experience of working effectively within a team and collaborating with others to achieve a goal
• Experience of supporting enterprise networks
• Knowledge and understanding of best practice framework (such as ITIL & ISO) for the delivery of IT services
• Documenting training, procedures, and processes
• Experience within a supervisory role (desirable)

Qualifications

• Service Desk Institute
• ITIL Foundation
• CompTIA or equivalent
• Fortinet NSE Level 2 (minimum)
• Cisco CCNA (desirable)

Equal Opportunities:

We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work:

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK.

About VCG

VCG provides project and managed services into a wide range of industry sectors like Logistics/ Insurance/ Event Space/ Retail and Leisure. Primarily Cisco and Fortinet Solutions, underpinned by the provision of connectivity solutions and managed service support wrap.

Job Overview

The Pre-Sales Technical team is responsible for providing technical solutions to new & existing customers on technology solutions defined within the VCG service catalogue.

The consultant will provide technical assistance and guidance during the pre-sales process by identifying customers technical and business requirements, prior to designing a solution, consulting with technical teams about capabilities, and supporting sales teams, account managers and partners on proposal activities.

You are responsible for actively driving and managing the pre-sales process with direct and channel customers and thus must be able to articulate the company’s technology and product portfolio, positioning to both business and technical users. The demands of this role are such that you should have a good technical knowledge, excellent customer facing skills and commercial awareness.

Skills and Experience

• At least 2 years within a pre-sales role would be advantageous
• Extensive Pre-Sales experience in designing and deploying Cisco Enterprise Wired and Wireless Networks
• A strong interest in technologies with awareness of customer business applications and challenges.
• Previous experience of requirements gathering, design and solution building and the ability to replicate this in a commercial setting
• Ability to develop effective working relationships internally at a variety of levels and work closely with commercial departments such as sales, operations and Project Management Office
• Good presentation skills to articulate and present solutions to customers
• Excellent written and Verbal skills
• Solid Microsoft skills in Office, Visio, Excel, PowerPoint Etc

Competencies

• Ability to cope under pressure and prioritise work accordingly
• Ability to learn and take on new technologies
• Organised and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• Shares information, advice, and suggestions to help others to be more successful; provides effective coaching to the Sales Department.
• Tailors written communications to effectively reach an audience
• Good Decision-making
• Fosters Team work
• Adaptability approaching challenging tasks with a “can do” attitude

Qualifications / Requirements

• Cisco CCNP Routing and Switching
• Cisco Meraki CMNA or capability demonstrated
• Willingness to travel through sales territory
• Full driving license

Equal Opportunities:

We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work:

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK”

To apply:

Forward your CV and cover letter to Elizabeth.Marshall@VCG.Group

About VCG

VCG provides project and managed services into a wide range of industry sectors like Logistics/ Insurance/ Event Space/ Retail and Leisure. Primarily Cisco and Fortinet Solutions, underpinned by the provision of connectivity solutions and managed service support wrap.

Job Overview

You’ll be a methodical, organised individual with proven experience of using ‘Voice of the Customer’ analysis tools to build a fact base of what ‘Critical to Quality’ from a customer perspective. You will use customer verbatim and process performance data to make the case for process and service improvements and will have the tenacity to hold colleagues at all levels of the organisation accountable for understanding and fulfilling the needs of our customers.

You will explore opportunities to streamline and improve all touchpoints across the E2E customer journey from initial customer contact with VCG, through the sales and project delivery processes to onboarding customers into VCG managed service support. You will help VCG deliver the changes required to ensure that we are helping our customers fully adopt and exploit the solutions that we deliver through the implementation of Customer Success Plans. Alongside the VCG wide CX Transformation, you will also support the wider business in embedding CX Business Plans agreed with Partners.

Roles and responsibilities

• Deliver the VCG Customer Experience (CX) Strategy and continually develop it with the leadership team to ensure that it meets our customer’s evolving needs
• Embed a customer-centric culture in the business by engaging with colleagues at all levels to ensure they understand their role in delivering the best possible experience for our customers
• Translate the VCG Customer Experience Strategy into manageable deliverables that can be assigned owners and delivery dates (and be tracked through the CX Transformation delivery plan)
• Map the E2E VCG Customer Journeys including all customer contact points and existing pain-points
• Visualise ‘as is’ vs. ‘to be’ CX capability – and show qualitative and quantitative improvement opportunities
• Work with business leads and the Transformation team to drive the implementation of new system, process, and people capabilities required to improve customer experience
• Identify opportunities to deliver a fully digital E2E Customer Journey e.g., proactive alerting to keep customers informed of the progression of their orders – through to enabling customers to self-serve for common enquiries through our customer portal. Work with the Transformation team to convert these opportunities into reality
• Define and implement a robust process for capturing data to enhance our ability to understand the needs of our customers and to support customers in adopting the full potential of the technology and services that VCG provide
• Project management – planning initiatives, executing solutions and tracking deliverables through to completion
• Business case building – quantify the customer and financial benefits of changes to our E2E Customer Journeys

Benefits realisation – ensure that VCG are maximising opportunities to monetarize customer experience improvements e.g., through Opex reduction opportunities (e.g., through reducing failure demand) and through Partner rebate programmes linked to successfully delivering Customer Success Plans.

Skills & Experience

• Proven track record of customer experience and customer journey management (5 years+)
• Experience of interviewing customers and gaining an in-depth understanding of what is critical to quality across the E2E customer journey
• Knowledge of business process analysis and design techniques, including the use of modelling tools e.g., demand flow analysis
• Experience of benchmarking customer journey performance with competitors and best in class service providers
• Demonstrable project delivery experience
• Team player with drive and initiative
• Flexible, enthusiastic, proactive, and pragmatic approach to work
• Ability to mobilise and motivate a cross-functional delivery team
• Excellent interpersonal and communication skills
• Articulate and friendly approach
• Lean Six Sigma certification (desired)

VCG commitments to you

• A variety of exciting engagements with our amazing customers and leading-edge technologies and solutions
• Investment in continued professional industry accredited training
• An attractive remuneration package for salary, benefits, and holidays
• Personal and professional growth and opportunities in a transforming and growing business
• A healthy balance of home, customer location and office-based working
• Expensed travel

Equal Opportunities:

We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work:

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK”

Customer Experience:

VCG is committed to delivering the best experience to its customers, to enable them to succeed and grow with us as their partner. Delivering excellent Customer Experience is something that affects all departments and all employees. As a VCG employee, you are responsible for ensuring that we maintain a good relationship with our customers, maintain our Customer Experience partner accreditations, and support your colleagues in their roles in delivering customer success. You are expected to undertake any relevant training for Customer Experience promptly and follow continual improvement processes to identify opportunities to develop customer’s experience with VCG.

To apply:

Forward you CV and cover letter to Elizabeth.Marshall@VCG.Group