Making positive change happen

Our Mission

We help  organisations thrive by simplifying technology choices, transformation journeys, and digital resilience.

We aim to support our customers in their next stage of growth, next marketplace, or IT challenge with solutions and services that help optimise their business, people and technology.

With this in mind, we invest in people who can continue to solve every day challenges for the businesses we work with, and become the ‘helping hand’ when things get tough.


We are VCG

Our purpose at VCG is to harness the power of technology to help businesses thrive.

  • Customer First – We’re only successful if our customers are, and that drives everything we do. As a trusted partner we put ourselves in their shoes to deliver leading edge technology.
  • Focus on Solutions – We draw on diverse thinking and the power of the team to solve problems. We are experts in our industry offering the right solution at the right time.
  • Working Together – We are One Team, united by a common goal to deliver the best for our company and customers.

Rewards and Benefits

  • Competitive Pay
  • 28 Days Annual Leave (Plus Bank Holidays)
  • Life Insurance
  • Workplace Pension
  • Flexible Working
  • Competitive OTE for Sales
  • Social Calendar
  • Income Protection
  • BUPA Cash Plan
  • Your Birthday Off
  • Car Benefit Scheme
  • Cycle to Work Scheme
  • EAP
  • Mortgage Brokering Service

Current Vacancies

Technical Support Enterprise Engineer

We are looking for a Technical Support Enterprise Engineer to join our winning technical team!

Read full job description

Technical Support Enterprise Engineer

About VCG

VCG provides project and managed services into a wide range of industry sectors like Logistics/ Insurance/ Event Space/ Retail and Leisure. Primarily Cisco and Fortinet Solutions, underpinned by the provision of connectivity solutions and managed service support wrap.

Job Overview

To provide enterprise-level assistance to internal and external customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Technical Support Engineer responsibilities include resolving network issues, configuring systems, and using remote tools to provide immediate support. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Ultimately, you will be a person our customer’s trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Key Accountabilities:

  •  Provide 2nd/3rd line support for incidents and service fulfilment requests; logging and responding to contact from all support customers across the businesses network security and cyber security service offering.
  • Work pro-actively monitor, customer networks/systems via a variety of cutting-edge monitoring systems.
  • Compliance with best practice and ITIL compliance.
  • Closing of resolved incidents and service requests, updating the knowledge base.
  • Follow standard operating procedures; accurately log all tickets using the defined tracking software.

Skills & Experience

  •  A minimum of 12-18 months experience in a Technical Support or similar role.
  • Good communicator with a natural aptitude for dealing with people.
  • Good network diagnostic skills.

Technical Understanding

  • Routing & Switching
  • Firewalls
  • Network monitoring systems
  • Experience in a fast-paced customer facing support environment.

Key Competencies

  • Critical thinking and problem-solving skills
  • Planning and organizing
  • Decision-making
  • Communication skills
  • Teamwork
  • Negotiation
  • Conflict management
  • Adaptability
  • Stress tolerance


  • Cisco CCNA (must have minimum)
  • Cisco CCNP Security or Enterprise desirable
  • Cisco security products experience (ASA, FMC, FTD, Stealthwatch, and umbrella) desirable
  • Fortinet NSE Level 4 is desirable
  • Cisco Meraki Desirable
  • Cisco Wifi desirable

Equal Opportunities:

We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work:

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK”

To apply:

Forward your CV and cover letter to Elizabeth.Marshall@VCG.Group

Send us your CV

Fill in the form below and attach your CV and we’ll get back to you with any potential roles:

  • If you’re applying for this position via a VCG colleague referral, please state their name above.
  • Accepted file types: doc, docx, pdf, Max. file size: 30 MB.

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