About VCG

VCG provides project and managed services into a wide range of industry sectors like Logistics/ Insurance/ Event Space/ Retail and Leisure. Primarily Cisco and Fortinet Solutions, underpinned by the provision of connectivity solutions and managed service support wrap.

Job Overview

To provide enterprise-level assistance to internal and external customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Technical Support Engineer responsibilities include resolving network issues, configuring systems, and using remote tools to provide immediate support. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Ultimately, you will be a person our customer’s trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Key Accountabilities:

•  Provide 2^nd/3rd line support for incidents and service fulfilment requests; logging and responding to contact from all support customers across the businesses network security and cyber security service offering.
• Work pro-actively monitor, customer networks/systems via a variety of cutting-edge monitoring systems.
• Compliance with best practice and ITIL compliance.
• Closing of resolved incidents and service requests, updating the knowledge base.
• Follow standard operating procedures; accurately log all tickets using the defined tracking software.

Skills & Experience

•  A minimum of 12-18 months experience in a Technical Support or similar role.
• Good communicator with a natural aptitude for dealing with people.
• Good network diagnostic skills.

Technical Understanding

• Routing & Switching
• Firewalls
• Network monitoring systems
• Experience in a fast-paced customer facing support environment.

Key Competencies

• Critical thinking and problem-solving skills
• Planning and organizing
• Decision-making
• Communication skills
• Teamwork
• Negotiation
• Conflict management
• Adaptability
• Stress tolerance

Qualifications

• Cisco CCNA (must have minimum)
• Cisco CCNP Security or Enterprise desirable
• Cisco security products experience (ASA, FMC, FTD, Stealthwatch, and umbrella) desirable
• Fortinet NSE Level 4 is desirable
• Cisco Meraki Desirable
• Cisco Wifi desirable

Equal Opportunities:

We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work:

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK”

To apply:

Forward your CV and cover letter to Elizabeth.Marshall@VCG.Group

About VCG

VCG provides project and managed services into a wide range of industry sectors like Logistics/ Insurance/ Event Space/ Retail and Leisure. Primarily Cisco and Fortinet Solutions, underpinned by the provision of connectivity solutions and managed service support wrap.

Job Overview

As part of VCG’s growth strategy, we are investing in product and marketing team capabilities to address the complexity of the challenges that our customers face in their business. To achieve this, we are looking for a Product Manager who can take ownership of our portfolio of solutions and bring together different parts of the company to create the right bundles, solution packages and product propositions for the industries we work in.

Skills And Experience:

• Experience in product and solutions-oriented environments and overseeing a suite/ portfolio of products.
• Demonstrated success in launching new solutions and bundles
• Market knowledge across connectivity, security, cloud and unified comms is desired
• Strategic thinking, understanding of business drivers and market challenges
• Working with various stakeholders towards a common goal and overcoming obstacles and hurdles.

Background:

The role is key to the customer journey and go-to-market engagements for VCG, helping us increase focus and enablement across the sales team but also build the market reputation as a trusted managed IT service provider.

You will have the chance to position and develop the Product Management – Portfolio and GTM function and interact with stakeholders from across the business to ensure we are aligning the business strategy with the product roadmap, sales & marketing and delivery teams.

You have ideally been evolved within technical teams and agile environments experience in the tech/ telecoms, fibre, FTTP or FTTH industry.

Key responsibilities

As our portfolio becomes more robust across the key technology areas: connectivity, security and unified communications, the key responsibilities would be

• Creating product packages and commercial bundling for key industry sectors such as: retail, finance, logistics & transport, housing associations.
• Own the full solution lifecycle from concept to operationalisation and GTM differentiation
• Using internal resource and key stakeholders’ input – define, create and update product information: price, packaging, sales enablement processes.
• Own the vendor relationships and key engagements for training and development
• Utilise internal resource to its maximum potential – from technology input to commercial analysis.
• Quickly understand customer engagement and work with Sales and marketing teams to identify and evaluate market opportunities in response to business challenges.
• Identify missing products in the portfolio and suggest improvements
• Develop tools to support the sales team: sales pitches, demos and presentation materials

You will be working with the Head of Marketing to ensure the right marketing mix, future thinking and market segmentation supports new product launches and the campaign calendar are aligned to our strategic priorities. You will also have access to significant vendor support, resources and training on technology and IT solutions in the telecoms sector.

Personal qualities

• Resourceful and adaptable
• Ability to cope under pressure and prioritise work accordingly
• Engaging and driven personality
• Ability to work on your own and within a team, wearing different ‘hats’ internally and externally
• Driving new initiatives and bringing your own ideas to the table to make a positive impact and drive business growth

Equal Opportunities:

We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work:

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK”

To apply:

Forward your CV and cover letter to eliza.iatesen@vcg.group

About VCG

VCG provides project and managed services into a wide range of industry sectors like Logistics/ Insurance/ Event Space/ Retail and Leisure. Primarily Cisco and Fortinet Solutions, underpinned by the provision of connectivity solutions and managed service support wrap.

Role Overview

To assist and provide administrative support to the Head of HR.  The job holder will undertake several HR-related administrative tasks.

Key Responsibilities

• To maintain employee personnel records, including the digitalization of any existing paper records.
• Answering HR related emails and messages from colleagues.
• Gathering news items and preparing weekly recognition messages.
• To manage the HR email account.
• To assist with recruitment, including involvement in formulating and advertising vacancies, candidate screening and arrangements of interviews where required.
• To provide administrative support
• To provide management information to the business
• To update the Company Organisation chart
• To understand and use HR systems to their best efficiency.
• To shadow HR processes such as disciplinaries, grievances, interviews etc.
• To assist with organising and running of events.
• To maintain accurate benefits data and liaise with benefits providers.
• To assist with onboarding and offboarding procedures.
• To assist with ordering colleague gifts, stationary and other items for the office.
• To act upon HR tasks including birthday and anniversary shout outs.

Key Competencies

• Communication skills
• IT Skills
• Attention to detail
• Organisation skills
• Problem Solving skills
• Administrative skills
• Number skills
• Team working
• Conscientious
• Reliable
• Initiative
• Non judgemental
• Patience
• Flexible
• Confidentiality/diplomacy
• Willingness to travel if required (fully expensed)

Skills & Experience

• Previous experience of working in an office environment
• Ability to communicate at all levels
• Immaculate attention to detail
• Bags of initiative and self-motivation
• Not afraid to ask questions
• Willingness to listen and learn
• An interest in Law
• Excellent data entry
• An ability to compose written statements
• An interest in continual improvement
• Good with numbers
• Logical, practical, and straight-forward
• Fun

Qualifications

GCSE – Minimum of 5 GCSE’s including English and Maths all must be Grade C or above

Equal Opportunities:

We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work:

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK”

To apply:

Forward your CV and cover letter to elizabeth.marshall@vcg.group