About the Role:

This is a high-impact, hunter-style sales role focused on identifying, engaging, and converting new business opportunities. You’ll be at the forefront of our growth strategy, targeting mid-market and enterprise clients with tailored connectivity and infrastructure solutions.

Key Responsibilities:

• Identify and pursue new B2B sales opportunities across target sectors.
• Build and manage a robust pipeline of qualified leads through outbound prospecting, networking, and industry events.
• Develop and deliver compelling sales presentations and proposals.
• Collaborate with pre-sales and technical teams to design bespoke solutions.
• Negotiate contracts and close deals that align with business goals.
• Maintain accurate records in CRM and report on sales performance.

Requirements:

• Minimum 3 years of B2B sales experience, with a strong focus on new business development.
• Proven success in selling connectivity, telecoms, or network infrastructure solutions.
• Strong understanding of technologies such as SD-WAN, MPLS, Ethernet, leased lines, cloud connectivity, and managed services.
• Excellent communication, negotiation, and stakeholder management skills.
• Self-starter with a results-driven mindset and a passion for technology.
• Proficiency in CRM tools and Microsoft Office Suite.

What We Offer:

• Competitive base salary with uncapped commission.
• Flexible working environment.
• Ongoing training and professional development.
• Opportunity to work with leading-edge technologies.
• Supportive, collaborative team culture.
• Generous holidays
• Bupa Cashplan
• Employee Assistance Program
• Life Cover x 4
• Pension

Ready to take your sales career to the next level?

Apply now by sending your CV and a brief cover letter to careers@vcg.group or visit www.vcg.group/careers page.

About the Role:

This is a high-impact, sales specialist role focused on identifying, engaging, and converting new business opportunities as well as growing great existing customer relationships. You’ll be at the forefront of our growth strategy, targeting mid-market and enterprise clients with Microsoft products and solutions.

Key Responsibilities:

• Having direct relationships with VCG’s Microsoft customers, including:
  • Fulfilling their queries on what product(s) are right for their requirements
  • Completing customer scoping calls, engaging the correct pre-sales resources where necessary
  • Conducting Quarterly Microsoft Business reviews with the larger Microsoft customers
• Providing guidance on appropriate products to VCG customers around the Microsoft technology stack, including but not limited to:
  • Azure Services
  • Microsoft 365 licenses
  • Microsoft Server and Data Centre licenses
  • Microsoft Applications
• Working with marketing and the VCG new business team to bring new Microsoft business to VCG.
• Providing support to the VCG Sales team on the VCG Cloud portfolio and Cloud managed services. This includes but is not limited to:
  • Conducting customer scoping calls to gather requirements and propose the best Microsoft solution or product
  • Creating Microsoft Business proposals and quotes in Pandadocs for VCG customers
  • Giving advice to Sales staff to ensure the best outcome for VCG customers
• Providing support to the VCG’s Microsoft and Cloud managed service customers.
• Working closely with Microsoft and our Microsoft partners to drive further business and rebate for VCG.
• Maintaining and improving licensing knowledge through certification, both on a personal and company level
• Adhere to the Company’s Quality and Business Processes
• Attendance to customer sites or VCG offices to conduct work or attend meetings where necessary
• Maintain accurate records in CRM and report on sales performance.

Requirements:

• Successful Sales experience with a proven track record of achieving sales targets and driving margin growth.
• Excellent experience of selling Microsoft products within a Cloud Solutions Provider.
• Great at communicating and holding customer meetings over Teams or in-person
• Good Knowledge of the Microsoft products on offer, such as Microsoft 365, Azure, Dynamics etc
• Experience in working in an MSP environment
• Experience of requirements gathering and interpreting a customer requirement to a Microsoft solution
• Experience in driving Microsoft sales engagements and closing sales opportunities
• Ability to develop effective working relationships internally at a variety of levels and work closely with technical departments such as pre-sales, operations and the project management office
• Excellent communication, negotiation, and stakeholder management skills.
• Self-starter with a results-driven mindset and a passion for technology.
• Proficiency in CRM tools and Microsoft Office Suite.

 What We Offer:

• Competitive base salary with uncapped commission.
• Flexible working environment.
• Ongoing training and professional development.
• Opportunity to work with leading-edge technologies.
• Supportive, collaborative team culture.
• Generous holidays
• Bupa Cashplan
• Employee Assistance Program
• Life Cover x 4
• Pension

Ready to take your sales career to the next level?

Apply now by sending your CV and a brief cover letter to careers@vcg.group or visit www.vcg.group/careers page 

About the Role:

The Service Desk Engineer is the first point of contact for our customer base where the Engineers respond to and then manage the lifespan of all VCG incidents and service requests, focusing on the restoration of normal service as quickly as possible, minimising the impact on the customers business operations.Our Service Desk Engineers are responsible for both directly resolving incidents and requests, as well as escalating and coordinating with internal resolvers and external third-party partners.

Key responsibilities will include but are not limited to:

• Providing a helpful and polite response to initial contacts into the Service Desk through taking calls, replying to emails, and responding to self-service tickets.
• Effective logging and fault analysis of new incidents and service requests, including prioritisation and coding of the ticket.
• Ownership and resolution of incidents and requests within the scope of a Service Desk fix.
• Escalation and coordination of incidents and requests to internal and external support teams
• Scheduling and supporting engineers during installations, fault resolution and third-party issues.
• Providing regular ticket status updates to the end customer
• Maintaining a technical knowledge of all supported products and undertaking training when necessary to update any required skills set
• Following the incident management and request fulfilment processes detailed in the call handling manual
• Fulfilling Service Desk objectives detailed in the service management policy

Key Competencies

•  Technically competent
• Excellent customer service skills
• Organised
• Critical thinking and problem-solving skills
• Communication skills
• Empathetic
• Great time management skills
• Friendly
• Outgoing
• Professional

Skills & Experience

• Basic understanding of networking concepts, including DNS, DHCP, VLANs, and VPNs.
• Familiarity with Microsoft technologies such as Active Directory, Office 365, Azure, Teams and SharePoint.
• Customer Services experience
• Experience of working effectively within a team and collaborating with others to achieve goals
• Good written and verbal communication skills
• An understanding of ITIL principles for incident, request and change management will be advantageous.

Benefits:

• Company pension scheme (Salary sacrifice)
• Death in service benefit (4 x Annual salary)
• 25 days holiday plus public holidays, plus 3 days for Christmas closure and your birthday off
• 4 Days working from the office, 1 day remote
• On-site parking
• Bupa CashPlan
• Social calendar (including Summer BBQ and Christmas Party)
• Employee Assistance Program
• VCG Learning Academy

Equal Opportunities:

We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable), or any other characteristic protected by law.

Right to Work:

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK.

Ready to take your sales career to the next level?

Apply now by sending your CV and a brief cover letter to careers@vcg.group or visit www.vcg.group/careers page

Job Overview

This critical role is responsible for safeguarding company revenue by ensuring the accuracy and completeness of our billing processes. You will play a key role in ensuring revenue accuracy and compliance by validating billing, identifying and investigating revenue leakage points within our customer billing estates, contributing directly to the company's financial health.The team is small but commercially focussed, forward thinking, and interacts with all the operational teams, customers and vendors.Interaction with the business is key. You will receive full support but will be expected to work under your own initiative. Personal motivation and organisational skills are essential.

Key Responsibilities:

Activities to include, but not limited to:

• Accurately complete customer billing on a timely basis to maximise cash flow.
• Ensure new customer charges are applied accurately to their estate.
• Investigate billing anomalies, unbilled revenue, and incorrect charges, tracing issues back to their root cause.
• Monitor and analyse revenue streams to identify discrepancies, risks, and opportunities for recovery or optimization.
• Work proactively to prevent billing errors and ensure all chargeable services are correctly captured and billed.
• Collaborate with cross-functional teams (e.g., IT, Product, Sales, Operations) to identify revenue leakage points, resolve any discrepancies or issues related to service termination
• Support investigations into revenue leakage and recommend corrective actions.
• Verify that all services are correctly ceased in the billing system and that final charges/credits are applied accurately.
• Contribute to the continuous improvement of revenue assurance processes, tools, and methodologies.

Qualifications:

• Excellent analytical, problem-solving, and critical thinking skills.
• High level of attention to detail and accuracy.
• Strong communication skills, both written and verbal, with the ability to explain complex issues clearly to technical and non-technical audiences.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proactive approach to identifying and resolving issues.
• Proficiency in data analysis tools (e.g., Excel).

Desirable Skills (Optional):

• Experience with specific billing platforms, preferably Sage and Tekton.
• Knowledge of fraud detection techniques.

Benefits:

• Company pension scheme (Salary sacrifice)
• Death in service benefit (4 x Annual salary)
• 25 days holiday plus public holidays, plus 3 days for Christmas closure and your birthday off
• 4 Days working from the office, 1 day remote
• On-site parking
• Bupa CashPlan
• Social calendar (including Summer BBQ and Christmas Party)
• Employee Assistance Program
• VCG Learning Academy

Customer Experience:

VCG is committed to delivering the best experience to its customers, to enable them to succeed and grow with us as their partner. Delivering excellent Customer Experience is something that affects all departments and all employees. As a VCG employee, you are responsible for ensuring that we maintain a good relationship with our customers, maintain our Customer Experience partner accreditations, and support your colleagues in their roles in delivering customer success. You are expected to undertake any relevant training for Customer Experience promptly and follow continual improvement processes to identify opportunities to develop customer’s experience with VCG.

Equal Opportunities:

We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable), or any other characteristic protected by law.

Right to Work:

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK.

Job Overview

VCG is seeking a creative, detail-oriented Content Marketing Assistant to join our growing marketing team. Based at our Bredbury office, you’ll play a key role in shaping our brand and expanding our digital footprint. You’ll support the day-to-day sales and marketing activities, contributing to a variety of digital marketing and content initiatives. From assisting with campaign planning to content creation, you’ll play a hands-on role throughout, helping bring ideas to life and drive engagement.This is an exciting, fast-paced role perfect for someone with a strong eye for design, a passion for digital marketing, and an eagerness to learn. No two days are the same. You’ll have the opportunity to make a real impact as part of a collaborative, forward-thinking team.

Key Responsibilities

• Support the planning, curation, and delivery of multi-channel marketing campaigns.
• Assist in creating and updating engaging content, including but not limited to graphics, landing pages, newsletters, presentations, blog posts, and case studies.
• Help with video production for short and long-form content, including VCG’s podcast.
• Support the content management on VCG’s quoting platform.
• Help maintain and update content on VCG’s internal intranet.
• Support social media activity by preparing posts, updating content calendars, scheduling posts, and monitoring engagement.
• Support the preparation of performance reports to help the team evaluate campaigns.
• Stay up to date with digital trends and share suggestions to enhance VCG’s online presence.
• Assist with website updates and SEO efforts through keyword research and content optimisation.
• Help ensure consistent tone, style, and messaging across all digital platforms.

Training will be provided, with the opportunity to complete an apprenticeship as part of your development.

Qualifications

• GCSE or equivalent (required)
• A Levels or equivalent (required)

Desirable Skills

• Familiarity with Adobe Creative Suite (Premiere Pro, Photoshop, Illustrator).
• Video editing skills using CapCut and Premiere Pro is a bonus.
• Knowledge and use of social platforms including LinkedIn, TikTok, YouTube and Facebook.
• Strong attention to detail with good copywriting and visual design skills.
• Strong communication skills, both written and verbal.
• Collaborative mindset and ability to work well both within a team and independently.

Benefits

• Company pension scheme (Salary sacrifice)
• Death in service benefit (4 x Annual salary)
• 25 days holiday plus public holidays, plus 3 days for Christmas closure and your birthday off
• 4 Days working from the office, 1 day remote
• On-site parking
• Bupa CashPlan
• Social calendar (including Summer BBQ and Christmas Party)
• Employee Assistance Program
• VCG Learning Academy

Customer Experience

VCG is committed to delivering the best experience to its customers, to enable them to succeed and grow with us as their partner. Delivering excellent Customer Experience is something that affects all departments and all employees. As a VCG employee, you are responsible for ensuring that we maintain a good relationship with our customers, maintain our Customer Experience partner accreditations, and support your colleagues in their roles in delivering customer success. You are expected to undertake any relevant training for Customer Experience promptly and follow continual improvement processes to identify opportunities to develop customer’s experience with VCG.

Equal Opportunities

We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable), or any other characteristic protected by law.

Right to Work

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK.