Customer Experience

VCG achieves Cisco Advanced Customer Experience specialisation

We are delighted to announce that VCG have recertified their Cisco Advanced Customer Experience (CX) specialisation. The Cisco Advanced CX specialisation is an exclusive Cisco program recognising the skills and expertise that partners demonstrate in customer success. VCG are one of a small handful of partners in the UK to achieve this specialisation.

As a trusted partner, we help businesses achieve more performance, efficiency, and growth. The customer experience specialisation achievement enables VCG to showcase the business impact our teams can make in different sectors:

  • Proven competency in automation, renewals, and hand-off processes
  • Dedicated customer success team
  • Trusted expertise, consultancy, and advisory capabilities.

A compound digital transformation capability: customer experience and technical know-how

’Facilitating the best business outcomes is increasingly important to ensure our customers not only get the most value from our services, but also think ahead of the curve when it comes to technology adoption, future readiness or simply displacing redundant solutions for cost efficiency purposes. ’ says Andy Peters-Smith, VCG CEO.

The combination of skills, accreditations and the recent customer experience specialisation boosts our ability to support businesses through transformation and achieve performance milestones.

VCG’s CTO, Tom Bane, highlights ‘’The Cisco Advanced Customer Experience specialisation is a credit to the VCG teams and the capability that sits across different departments, from technical pre-sales, all the way through to delivery and managed IT services teams, making us one of the few service providers to gain this specialisation’’.

Our managed services capability also includes several other accreditations, including Cisco Advanced Specialisations in Security, Enterprise Networking, Collaboration and Data Centre.

To find out more our trusted partnerships or simply discuss how we can help shape your journey and IT roadmap, get in touch with our team at

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