Getting in touch with us


If your device is supported by VCG and you need to engage VCG support services, please contact us via one of the following mechanisms:

Contact Option: Contact Details: Further Considerations:
Phone 0161 406 1830 Please call us to report all high priority support requirements.
Email Your email will auto log and you will receive notification of our reference. As standard, Email tickets log as Priority 4 so please be clear within your contact on the business impact to help assure re-prioritisation where required. If high priority, please follow up your email contact with a phone call to the service desk.

Our Support teams will promptly respond to your ticket and triage you support requirements through to resolution.

Client Portal Various links Our client portal enables you to raise incidents and requests direct to VCG Support and you can also track progress of existing tickets.

If you do not already have a profile for our Client Portal for your company, please email the Service Desk and we will create you access for future use.

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