Getting in touch with us
Support
If your device is supported by VCG and you need to engage VCG support services, please contact us via one of the following mechanisms:
| Contact Option: | Contact Details: | Further Considerations: |
| Phone | 0161 406 1830 | Please call us to report all high priority support requirements. |
| support@vcg.group | Your email will auto log and you will receive notification of our reference. As standard, Email tickets log as Priority 4 so please be clear within your contact on the business impact to help assure re-prioritisation where required. If high priority, please follow up your email contact with a phone call to the service desk.
Our Support teams will promptly respond to your ticket and triage you support requirements through to resolution. |
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| Client Portal | Various links | Our client portal enables you to raise incidents and requests direct to VCG Support and you can also track progress of existing tickets.
If you do not already have a profile for our Client Portal for your company, please email the Service Desk and we will create you access for future use. |