Customer Experience

Technology lifecycle services: our approach explained

In a recent article around our lifecycle services reinvention, VCG’s CEO, Robert Moss, emphasised “Our focus is on guiding customers through their lifecycle journey, rather than merely selling equipment. This has been our driving force.”

We are continuously enhancing our Managed Services portfolio, making IT feel easy. In this article, we are explaining our renewed approach to managed services: A Technology Lifecycle Services approach.


A support wrap across our key technology pillars

We connect, secure, simplify and modernise our customers’ network and IT infrastructure, ensuring businesses have no break in service. A service that is built for multi-site organisations, on a network that is secure by design and highly resilient; this includes:

  • Proactive monitoring
  • Service management
  • Enhanced lifecycle services across entire estate

Our service wrap enables us to support complex software and hardware from multiple vendors, while helping customers stay on top of ongoing network infrastructure requirements.

“Customers want to work with people that they trust. We are in an environment now where customers expect fast solutions to tackle their infrastructure challenges”

Dan Casey – Director of Customer Services

With 22 years’ experience in delivering complex projects, we are in a position to ensure businesses have the right resource, with the right expertise, making an impact on IT needs and business priorities.

As stated by Robert Grimshaw, Sales and Marketing Director in a recent video interview, “VCG manage 25,000 endpoints, so we have a vast amount of experience we can bring to the table… to solve the challenges businesses deal with on a day to day basis.”


3 benefits of VCG’s technology lifecycle services approach:

1. An extension of your IT department

Not every business holds expertise in every aspect of their technology. With limited time to manage IT budgets and network infrastructure challenges, businesses can benefit from our lifecycle services and effectively bridge the IT skills gaps.

2. Scalability for ever growing demands and future-proofing

Our service offers support packages tailored to the size of business we work with. Regardless of how many sites an organization has, our expertise in multi-site connections ensures IT operations are seamless and efficient.

We right-size technology and IT infrastructure, ensuring businesses only pay for what they need, while supporting what matters most. Our lifecycle services help businesses develop a successful, future-proof IT strategy based on our four key pillars.

3. Access to the best in class technicians 

Our people are our greatest asset. They are the service we provide, and the relationships they build with our customers are paramount.

We hold the highest accreditations with industry leaders such as Cisco, Fortinet, and Juniper, among others. Our investment in these accreditations ensures we deploy the right technology in the right places.


Let us help make your IT feel easy

The benefits don’t just stop there, explore our Lifecycle Services and ensure your infrastructure strategy is fit for IT budgets and fit-for-the-future.



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