Call Analytics, recording and reporting
More visibility and control of compliance needs
Unlock the power of your voice data
Capture data from inbound phone calls and conversations

Throughout the digital workplace evolution Microsoft has been a leading player, and its ‘Office’ services continue to be trusted and liked by the publicsector and private enterprise.

Advancements in collaboration and cloud services mean that businesses can now get more insight into customer conversations.

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Seamless intelligence and integrations
Conversational recording, reporting & analytics
Security and compliance

Pandemic’s lasting impact on the way we communicate has driven many organisations toward choosing digital solutions for the unified communications infrastructure.

Whether businesses are using Cisco Webex or Microsoft Teams to architect their collaboration ecosystem, turning audio data into valuable business insights also comes with security and compliance considerations.

Call analytics solutions not only help businesses meet those requirements but become part of a cloud-native, security first technology stack that ticks all the boxes for complete peace of mind.

  • Featured case study
    Kwik Fit
    “VCG is a trusted provider with a great reputation for technical expertise and service delivery. The team is adaptable, very easy to work with and have quickly become a valued partner. The reporting has been strong. When an issue happens, getting people together to resolve it has been quick and effective. The partnership has made a positive impact on our business operations.”
    Featured articles
    • Bringing calls and team collaboration into a single platform – Microsoft Teams Direct Routing
      VCG is pleased to officially announce the capability to deliver direct routing for Microsoft Teams, allowing businesses to integrate calls and telephony services into the Microsoft Teams platform. As [...]
    • VCG achieve Microsoft Gold Partner status
      VCG, a leading provider of IT solutions and managed services, is proud to announce that it has attained Microsoft Gold Partner status in Windows and Devices. By achieving this, VCG demonstrates the [...]
    • Are your digital networks at greater risk in the age of Covid-19?
      It’s time for the hospitality sector to learn from the Covid crisis before it’s too late. Follow our six-point health check to ensure your networks are fit for purpose and ‘work-from-home [...]
    • Are residential connections up to the strain of supporting homeworking in the long term?
      With numbers of people now being asked to work from home regularly, inevitably making vastly increased usage of high-quality video services as well as video-on-demand, there are genuine concerns that [...]
    • Contactless tech in the driving seat as the automotive sector responds to Covid-19
      It’s known as the great accelerator. In a socially distanced and locked-down world, Covid-19 is speeding up the adoption of tech-dependent services – and the automotive sector is no exception. [...]

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