Overview
We are looking for a team player with excellent communication skills to join our friendly team where you will be fully supported, and full training will be provided.
Working closely with the wider Finance Team, Providers, Customers, and Internal Stakeholders the successful applicant will demonstrate lots of initiative, great organisational skills, and the ability to produce high quality accurate work whilst adhering to deadlines.
Responsibilities
Key responsibilities will include but not limited to:
- Accurately process, check and post invoices from our billing systems to Sage in real time to facilitate the timely production of the management accounts.
- Reconcile charges from telecommunications providers and engineers with internal service desk notes and bill to customers where applicable.
- Enter new charges into the recurring billing system in a timely manner to reduce backdated customer charges.
- Monitor cease tickets and action ceasing the billing.
- Actively investigate and reconcile ad-hoc charges from providers and bill customers where applicable.
- Reconcile SIM data and create customer invoices.
- Create new customer cost centres in the billing system.
- Create new products in Sage.
- Handle billing enquiries and provide customer support.
- Resolve billing queries.
- Provide support as required throughout external audits.
- Monitor central mailboxes and action messages accordingly.
- Provide assistance to other departments as required.
- Answering telephone calls and general administration.
What we offer in return
- A salary to recognise your skills and experience, £24,000-£27,000
- 28 days holiday per annum (plus the UK bank holidays)
- A day off to celebrate your birthday
- Bupa Cash Plan
- Pension (salary sacrifice)
- Life Assurance
- Home and Tech Scheme (salary sacrifice)
- Gym Membership Scheme
- Training support
Skills
- Excellent communication skills
- Attention to detail
- The ability to work in a team environment
- Office 365 proficiency
- Intermediate Excel skills
- Enthusiasm and time management skills
Equal Opportunities
We are an equal-opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.
Right to Work
Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK. This is an office-based role and will require a minimum of four days each week to be worked from the office.