Hayley Underhill
Service Delivery Manager
Hayley Underhill is an experienced Service Delivery Manager at VCG, recognised for her strong leadership, operational focus, and commitment to delivering high‑quality service outcomes. Reporting to Dan Casey, she plays a key role in ensuring service excellence, stakeholder satisfaction, and the smooth running of day‑to‑day operations.
With over 17 years at VCG and more than 25 years of experience in the retail industry, Hayley brings deep sector knowledge and a structured, customer‑focused approach to service delivery. She is known for driving performance improvements, championing continuous development, and encouraging effective cross‑functional collaboration.
Hayley is respected for her professionalism, clear communication style and strong sense of accountability. Her ability to build trusted relationships across internal teams and customer environments makes her a valued partner in delivering reliable, efficient and solutions‑driven service.
I am a true believer in "communication is the key," I make sure good or bad news is communicated to the customer in order for them to set expectations within their business.
Hayley Underhill is an experienced Service Delivery Manager at VCG, recognised for her strong leadership, operational focus, and commitment to delivering high‑quality service outcomes. Reporting to Dan Casey, she plays a key role in ensuring service excellence, stakeholder satisfaction, and the smooth running of day‑to‑day operations.
With over 17 years at VCG and more than 25 years of experience in the retail industry, Hayley brings deep sector knowledge and a structured, customer‑focused approach to service delivery. She is known for driving performance improvements, championing continuous development, and encouraging effective cross‑functional collaboration.
Hayley is respected for her professionalism, clear communication style and strong sense of accountability. Her ability to build trusted relationships across internal teams and customer environments makes her a valued partner in delivering reliable, efficient and solutions‑driven service.
I am a true believer in "communication is the key," I make sure good or bad news is communicated to the customer in order for them to set expectations within their business.
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