Bringing calls and team collaboration into a single platform - Microsoft Teams Direct Routing

VCG is pleased to officially announce the capability to deliver direct routing for Microsoft Teams, allowing businesses to integrate calls and telephony services into the Microsoft Teams platform.

As part of our continuous investment in deploying solutions for the hybrid workplace, the new capability enhances more than just collaboration. It brings together a suite of options and technology stacks that help organisations reduce the application clutter and re-imagine the entire communications infrastructure.

Organisations can drive workplace collaboration through one digital hub where teams can meet, call and chat. Teams can be used to have instant conversations with team members or guests outside the organisation, all while having phone calls, hosting meetings and sharing files.

The value – making the most of your Microsoft tenancy

Microsoft Direct Routing is the service inside of Teams which allows organisations to connect external phone lines and use Microsoft Teams as an office phone system – enabling inbound and outbound calls from all over the world.

The capability allows customers to bring an existing number range, meaning that they don’t need to change numbers or worry about contract dates on their Session Initiation Protocol (SIP) services. We can also point their SIP at the Session Border Controller (SBC) and then take over the SIP contract when it’s up for renewal.

If you are already a Microsoft customer, the choice to integrate telephony into Microsoft Teams also means that you can overcome some of the key challenges that come with implementing new platforms or applications, such as user adoption and internal training. For businesses that wish to migrate to Microsoft Teams and make the most of their licenses and Microsoft tenancy, VCG can help map the transition journey, predict savings and design implementation requirements.

Microsoft Teams Direct Routing key benefits 
• Cost savings with local call traffic rates
• Billing automation
• Call reporting/recording functionality
• Full enterprise phone system features (auto attendants, call queues, presence- based routing)
• Integrate or displace legacy voice systems
• Improved video and call quality
• Audio conferencing functions in meetings.
• Flexibility to take your work number with you wherever you go, mobile, tablet, laptop, deskphone

As an established connectivity provider we have been delivering collaboration and enterprise-grade SIP services to small and enterprise level organisations for over 20 years; we’ve taken the time to understand the Microsoft Teams direct routing enablement end-to-end, so that we can offer our customers the best commercial value and ensure they can also benefit from cost savings and billing automation.

The capability to deliver Microsoft Teams Direct Routing, alongside our key solutions and managed support services, offers businesses the flexibility they need to bring more of their IT requirements with an end-to-end managed service partner.

So whether you need to assess your Microsoft licensing costs and benefits, integrate phone systems, migrate geographic or non-geographic numbers or simply transition away from Skype or other separate collaboration systems, we can help and guide you throughout your transformation journey.

With the launch of Teams Direct Routing, we now offer 30 minutes IT assessments to help you design best practices, customise your Microsoft Teams environment and switch on the power of teamwork in your organisation.

Contact our team today at to book your assessment and learn more about all our Microsoft Teams services.

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